Added
19 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

okta salesforce zendesk identity verification multi-factor authentication

📋 Description

  • Own end-to-end account recovery (MFA, OTP, phone/email changes)
  • Verify identity per security protocols before changes
  • Investigate access issues using history and activity data
  • Approve/deny/escalate requests per standards
  • Support customers via phone, email, and case workflows
  • Document findings for audit-ready records

🎯 Requirements

  • Bachelor's degree or equivalent professional experience
  • 1–3 years in related roles (CS, Fraud Ops, Trust & Safety, Risk Ops)
  • Experience handling sensitive customer interactions
  • Strong investigative/analytical skills
  • Excellent written and verbal communication
  • Experience with CRM/case management tools (Salesforce, Zendesk)

🎁 Benefits

  • Hybrid in-person collaboration model
  • Competitive compensation and benefits
  • Access to Toast locations and regional info
  • AI-assisted hiring process transparency
  • Inclusive, diverse, and respectful culture
  • Flexible scheduling to support US hours
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