Account Resolution Specialist

📋 Description

• Contact delinquent account holders by telephone or in writing to request payment
• Prepare late notices, process legal filings, collect rental payments, review warrants of
• Establish alternative payment plans or other processes for payment of delinquent accounts
• Follow up with customers on established payment plans and document collection activities
• Recommend charge-offs

🎯 Requirements

• Computer literacy and ability to learn new systems
• Capacity to utilize a variety of office equipment
• Good communication skills, both verbally and in writing
• Ability to maintain professionalism and composure during challenging conversations
• Ability to retain patience and manage stress
• Skilled in negotiation

🎁 Benefits

• Expected pay rate of $21-$23/hr base pay plus commission potentials based on collections performance
• 25% Rent Discount at any AIR community
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability
• 401(k) plan with employer matching contribution up to 6%
• Paid time off including vacation, sick time, and 14 holidays
• Paid parental leave of up to 16 weeks