Account Service Delivery Associate

📋 Description

• Coordinate between clients, supply chain teams, and Flexport operations for seamless service.
• Monitor shipment performance and KPIs; flag exceptions and escalate proactively.
• Prepare and deliver regular business reviews: reports, analysis, and client presentations.
• Maintain records of client interactions, issues, and follow-ups in Flexport systems.
• Build relationships with client operations through consistent communication and follow-through.
• Assist pricing and proposals by gathering data, benchmarking options, and presenting trade-offs.

🎯 Requirements

• 2–4 years of client-facing experience in logistics or related field.
• Foundational understanding of freight forwarding operations, including ocean/air freight.
• Strong communication and interpersonal skills with a service-first mindset.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Analytically curious; comfortable with data and performance metrics for client conversations.
• Collaborative, team-oriented work style with proactive problem-solving.