Account Services Representative

📋 Description

• Deliver an exceptional customer experience during every interaction, consistently working toward
• Serve as a professional representative and trusted resource, clearly communicating available
• Review account history and relevant financial information to understand customer circumstances and
• Analyze customer situations and identify effective solutions while helping mitigate financial and
• Handle a high volume of inbound and outbound calls while maintaining professionalism, accuracy
• Navigate sensitive financial conversations with a balanced approach that combines empathy

🎯 Requirements

• High School Diploma or Canadian Adult Education Credential (CAEC) equivalency.
• Excellent written and verbal communication skills, including the ability to ask effective
• Strong customer-service orientation with the ability to build rapport, demonstrate empathy, and
• Strong analytical and problem-solving abilities, with the capacity to review account information
• Proficiency with Microsoft Office, particularly Word, Excel, and Outlook.
• Ability to quickly learn internal account-management systems and efficiently manage multiple

🎁 Benefits

• Annual salary of CAD 39,900 to CAD 48,300, depending on qualifications and experience.
• Eligibility for a Quarterly Flexible Bonus Rewards program.
• Remote work-from-home opportunity following the required training period.
• Full-time employment with a flexible schedule within operating hours of Monday to Friday, 7:00 a.m.
• Opportunity to develop experience in automotive finance, credit, collections, and customer account
• Exposure to a broad dealer network and diverse customer situations.