Account Specialist, LVAR

📋 Description

• Manage high-risk accounts: Review and assess delinquent, written-off, and high-risk accounts to
• Deliver customer-focused solutions: Handle incoming customer calls professionally, understand
• Support recovery and resolution activities: Help implement established loss mitigation strategies
• Build strong customer relationships: Establish trust through clear communication, relevant advice
• Process transactions and documentation: Manage customer transactions, send relevant communications
• Collaborate across departments: Coordinate with internal operational teams to resolve customer

🎯 Requirements

• Education and experience: Typically, 1–2 years of relevant professional experience, ideally
• Industry knowledge: Familiarity with consumer collections, debt recovery practices, lending
• Financial services knowledge: Understanding of banking products, financial services, competitive
• Customer service skills: Ability to communicate professionally, build trust, understand customer
• Communication: Strong verbal and written communication skills, with the ability to explain payment
• Analytical and problem-solving abilities: Capacity to assess account information, identify issues

🎁 Benefits

• Salary: Annual compensation ranging from CAD 35,500 to CAD 65,000, depending on experience
• Potential additional compensation: Depending on the compensation structure, total rewards may
• Health coverage: Access to health insurance benefits.
• Life and accident insurance: Coverage options to support employee protection and financial security.
• Retirement savings: Access to retirement savings plans.
• Education support: Tuition reimbursement opportunities to support continued learning and