Account Specialist, LVAR

📋 Description

• Review and evaluate delinquent, high-risk, and written-off accounts to identify potential
• Provide professional, responsive customer service that builds trust and supports positive customer
• Communicate with customers to understand their financial circumstances, identify needs, and
• Apply established loss mitigation procedures to resolve non-performing and high-risk accounts while
• Explain available repayment options, loan modification solutions, and other appropriate
• Handle incoming customer calls efficiently and professionally, ensuring inquiries and requests are

🎯 Requirements

• Typically 1–2 years of relevant professional experience in collections, customer service, financial
• A post-secondary degree in a relevant discipline is desirable; an equivalent combination of
• Working knowledge of applicable federal, provincial, and local laws relating to consumer
• Familiarity with financial products and services, ideally within banking, lending, or consumer
• Understanding of collection practices, repayment strategies, account resolution, and loss
• Awareness of competitive market conditions and trends in financial product offerings.

🎁 Benefits

• Annual salary range: CAD $35,500–$65,000, depending on location, skills, experience, education, and
• Compensation structure: Salaried position. The original posting notes that compensation may include
• Performance incentives: The total compensation package may include performance-based incentives
• Healthcare coverage: Health insurance is included in the benefits offering.
• Insurance protection: Accident and life insurance are listed among the available benefits.
• Retirement planning: Retirement savings plans are offered.