Account Specialist - Medium Value

📋 Description

• Review and evaluate delinquent and medium-risk accounts to identify appropriate collection
• Deliver responsive, professional customer service that builds trust, strengthens relationships, and
• Contact customers to gather information required to manage their applications and ensure they
• Assess customer needs and recommend suitable payment arrangements, collection strategies, and
• Apply established loss mitigation procedures to resolve delinquent and non-performing accounts
• Handle incoming customer calls efficiently, providing accurate information and clear guidance on

🎯 Requirements

• Typically 2–3 years of relevant professional experience in collections, customer service, banking
• A post-secondary degree in a relevant discipline is desirable; an equivalent combination of
• Good knowledge of applicable federal, provincial, and local laws relating to consumer collections.
• Good understanding of financial products and services, ideally within banking, lending, or consumer
• Familiarity with collection strategies, delinquent account management, repayment arrangements, and
• Awareness of market trends and developments in financial products and services.

🎁 Benefits

• Annual salary range: CAD $40,500–$80,000, depending on location, skills, experience, education, and
• Compensation structure: Salaried position. The original posting notes that a commission structure
• Performance incentives: The overall compensation package may include performance-based incentives
• Healthcare: Health insurance is included in the broader benefits offering.
• Insurance protection: Accident and life insurance are listed among the available benefits.
• Retirement savings: Retirement savings plans are offered.