Activation Specialist

📋 Description

• Own customer onboarding from kickoff through early activation milestones, including admin setup
• Guide customers through core LangSmith setup and production readiness topics, including security
• Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and
• Help customers build their first evaluation workflows, define what “good” looks like, and confirm
• Route customers to the right resources and turn recurring onboarding questions into runbooks
• Surface customer friction to Product and Engineering early and track activation metrics such as

🎯 Requirements

• 2–4 years of experience in a customer-facing role such as support, customer success, onboarding, or
• A strong desire to work directly with customers and build productive, trusted relationships.
• Excellent organization and follow-through, with a track record of keeping customers and internal
• A proactive, industrious approach to learning new tools, solving problems, and rolling up your
• Clear, friendly written and verbal communication skills.
• Curiosity about technology and AI, plus a willingness to get hands-on and learn technical concepts

Nice to Have

• Customer onboarding experience at a SaaS company.
• Familiarity with enterprise readiness concepts such as SSO, SCIM, ABAC, and workload isolation.
• Exposure to developer tools, observability, evaluations, or AI/LLM workflows.

🎁 Benefits

• Medical, dental, and vision coverage.
• Flexible vacation.
• 401(k) plan.
• Meals on in-office days in the US.