Admissions Inquiry Representative

📋 Description

• Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families
• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
• Collect patient information and input data points into various platforms and systems.
• Schedule patient screening appointments, conduct reminder calls, and provide support to
• Resolve patient requests in one call/contact or successfully manage prolonged or complex issues
• Overcome initial barriers and encourage interested families/patients to move forward with the

🎯 Requirements

• 2+ years of experience as a call center representative, customer service representative, and/or
• Experience with fast-paced, high volume inbound call management.
• Strong skills in communication and collaboration with diverse teams.
• Organized and results-driven.
• Comfortable in a fast-paced environment, subject to rapid change and innovation.