Admissions Quality & Performance Manager

📋 Description

• Own admissions interaction quality. Develop and maintain practical QA scorecards for calls, emails
• Turn reviews into better coaching. Partner with admissions leadership to calibrate expectations
• Improve enrollment conversion. Analyze inquiry-to-enrollment performance across direct-to-consumer
• Make performance visible. Use HubSpot, Excel, and reporting dashboards to track lead response time
• Find and fix friction in the journey. Map candidate touchpoints, handoffs, follow-up expectations
• Listen to the voice of the candidate. Bring together feedback from surveys, lost-candidate

🎯 Requirements

• Relevant quality and service experience: track record in admissions quality, contact-center QA
• Coaching through evidence: experience reviewing calls or written communications, applying quality
• Measured operational improvement: examples of improving conversion, response time, quality
• Strong CRM and reporting skills: practical proficiency with HubSpot or comparable CRM, Excel, and
• Customer-first judgment: ability to balance speed, enrollment outcomes, empathy, accuracy, and
• Clear communication and partnership: confidence collaborating across admissions, marketing, account

🎁 Benefits

• Help shape a growing quality function rather than simply maintain an established checklist.
• See the direct impact of better conversations and follow-up on educators taking the next step in
• Work on meaningful problems at the intersection of candidate experience, admissions performance
• Have room to recommend improvements, test ideas, and help turn insights into everyday team
• Collaborate closely with leaders and partners across Admissions, Sales, Marketing, Revenue
• Join a mission-driven organization where your judgment, curiosity, and service mindset can have a