Advisor - Journal Operations

📋 Description

• Manage Journal Operations inboxes and respond to author inquiries with accuracy and professionalism.
• Ensure SLAs, productivity targets, and quality standards are consistently achieved.
• Investigate and resolve queries across multiple systems and platforms.
• Develop and improve response templates, knowledge resources, and support materials.
• Prepare and maintain daily productivity and performance reports.
• Collaborate with global teams to ensure effective workflow management and process improvements.

🎯 Requirements

• Graduate or postgraduate degree in any discipline.
• Fresh graduates welcome; 1–2 years in customer service, publishing/ journal ops preferred but not
• Experience handling email-based customer support or operational workflows is an advantage.
• Strong written and verbal communication and excellent organizational skills.
• Problem-solving ability and effective workload prioritization.
• Proficiency in Microsoft Office; advanced Excel skills are a plus.

🎁 Benefits

• Full-time hybrid work opportunity based in Dehradun, India.
• Flexible and supportive working environment.
• Global publishing and customer operations exposure.
• Professional development through continuous learning and training.
• Exposure to international teams and best practices.
• Inclusive workplace culture focused on diversity and growth.