Oversee daily call center operations within the Advocate Hub.
Mentor and guide team members to ensure efficient workflows and high-quality service.
Address urgent escalations with empathy and efficacy to support participants.
Analyze data and prepare reports to improve processes and team performance.

🎯 Requirements

Minimum two (2) years of supervisory-level experience in a call center environment.
Experience coaching, training, and motivating staff.
Lean Six Sigma and/or Process Improvement certification preferred.
Knowledgeable with technology, software applications, phone systems, and electronic medical records

🎁 Benefits

Medical insurance coverage (Medical, Dental, Vision).
Flexibility with remote, work from home schedule.
Paid time off and holidays; strong work/life balance.
Advancement opportunities; internal promotions.
Additional benefits included.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Healthcare Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot