Agent TI – Centre d’Assistance TI

📋 Description

• Provide technical support to employees, in person or remotely
• Handle tickets: requests, incidents or problems
• Diagnose and resolve moderately complex issues
• Escalate complex issues to the head of the service center
• Document resolution steps in the ticketing system
• Serve clients at the ITAC counter

🎯 Requirements

• College diploma in computer science, IT or related field
• 1-3 years in a customer service center
• Knowledge of Microsoft software and Windows computers
• Mac knowledge is an asset
• Fluency in French and English
• Ability to work under pressure and manage multiple tasks

🎁 Benefits

• Office environment with on-site amenities
• Professional growth opportunities
• Group insurance and RRSPs
• Support for professional ambitions