Agentic Workforce Adoption Manager

📋 Description

• Lead the adoption of AI agent-based workflows across assigned customer accounts, helping customers
• Accelerate time-to-first-agent and time-to-value by identifying opportunities, guiding
• Help customers integrate, onboard, train, and operationalize AI agents within their existing
• Lead structured customer engagements, including discovery sessions, adoption workshops, enablement
• Partner with Customer Success Managers to identify, prioritize, and capture high-impact AI adoption
• Collaborate with Product teams to communicate customer feedback, adoption challenges, unmet needs

🎯 Requirements

• 4–6+ years of experience in Customer Success, Professional Services, Consulting, or another
• Proven experience working directly with B2B SaaS customers in post-sale environments.
• Demonstrated success driving software adoption and influencing behavioral or operational change
• Exceptional communication, presentation, facilitation, and customer enablement skills.
• Strong ability to translate complex technology into practical business value and compelling
• Experience collaborating effectively with Product, Sales, Customer Success, Delivery, and other

🎁 Benefits

• Base salary range of $80,000–$100,000 CAD, with individual compensation determined by factors
• Comprehensive benefits package for eligible full-time, permanent employees.
• Health, dental, and vision coverage.
• Wellness incentives and quarterly wellness days.
• Flexible work environment with remote working options.
• Flexible paid time off.