AI & Automation Lead, Customer Operations

📋 Description

• Identify friction points in Customer Operations and translate to AI opportunities.
• Lead end-to-end AI initiatives from concept to deployment and iteration.
• Move quickly from idea to implementation, delivering measurable outcomes.
• Partner with Engineering, Product, Data, and AI teams to deliver solutions.
• Translate operational pain points into scalable AI-driven solutions.
• Improve efficiency, quality, and customer-facing experiences across ops.

🎯 Requirements

• 3+ years in a technical, operations, or strategy role.
• Experience in customer success or implementation preferred.
• Engineering, CS, or coding background preferred.
• Demonstrated ability to take ideas from concept to execution with minimal oversight.
• Strong project management and ability to manage multiple initiatives.
• Comfortable operating in ambiguous environments with competing priorities.

🎁 Benefits

• Competitive base salary + company-wide bonus.
• Generous parental leave policies.
• Medical, Dental, Vision and Life Insurance 100% paid.
• 401K with generous company match.
• Rewards and incentives and recognition programs.
• Career development opportunities with Learning and Development.