AI & Automation Lead, Customer Operations

📋 Description

• Identify friction in Customer Ops and translate into AI solutions.
• Lead end-to-end AI initiatives from concept to deployment.
• Move quickly from idea to implementation with measurable impact.
• Partner with Eng, Product, Data, and AI teams to deliver solutions.
• Drive efficiency, quality, and better customer experiences.
• Collaborate across teams to accelerate AI adoption.

🎯 Requirements

• 2+ years in technical, operations, or strategy roles.
• Experience in customer success or implementation preferred.
• Engineering, CS, or coding background preferred.
• Familiar with AI tooling: LLMs, APIs, and workflow automation.
• Strong systems thinking and process optimization mindset.
• Ability to work cross-functionally and influence without authority.

🎁 Benefits

• Competitive base salary plus company-wide bonus program.
• Generous and flexible time and parental leave policies.
• Health benefits: medical, dental, vision and life insurance.
• 401K with generous company match.
• Amazing rewards and incentives—celebrating each other.
• Ongoing career development opportunities with Learning and Development.