AI Conversation Designer (Especialista)

📋 Description

• Architect complex conversational flows and multichannel journeys, translating business requirements
• Ensure technical consistency across conversational solutions while maintaining appropriate tone
• Collaborate closely with Product, Engineering, and Data teams to define viable, scalable, and
• Define and monitor relevant performance metrics, analyze data and user feedback, and identify
• Develop and maintain conversation design frameworks, guidelines, and governance practices that
• Provide technical mentorship to other Conversation Designers, promote best practices, share

🎯 Requirements

• Demonstrated expertise in Conversation Design, with the technical and strategic understanding
• Proven ability to navigate ambiguous problems without predefined scope, making difficult
• Strong experience designing conversational architectures, complex flows, and multichannel customer
• Clear and collaborative communication skills, with the ability to act as a technical reference
• Strong written communication and content skills, including a solid understanding of grammar
• Experience working collaboratively across Product, Engineering, and Data teams, with the ability to

🎁 Benefits

• Fixed salary.
• Variable compensation package*, which may include profit sharing (PLR), long-term incentives (ILP)
• Health and dental insurance with coparticipation, except for professionals with disabilities who
• 24/7 virtual healthcare through a telemedicine service.
• Medication subsidy.
• Meal and/or food allowance through Pluxee*, subject to role eligibility.