AI Customer Success Intern

📋 Description

• Learn to build and support AI workflows for Customer Management, including Exec Sponsor briefs
• Prototype prompts, skills, and small scripts, and keep them running after launch.
• Assist and test AI outputs before CSMs rely on them.
• Build test sets from real accounts, check outputs against source data in Salesforce, ChurnZero, and
• Translate customer success knowledge into AI requirements. Work with CSMs and Customer Management
• Leverage KnowBe4 assessments and reporting to support adoption insights, including participation

🎯 Requirements

• Currently pursuing or recently completed a diploma/degree in Computer Science, Data Analytics
• Hands-on use of an AI assistant for real work, and interest in prompt design
• Basic SQL or Python
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses