AI Operations Specialist

📋 Description

• Design and maintain detailed AI Operating Procedures (AOPs/SOPs) that define how Agent AI should
• Translate human-agent judgment into structured system logic, mapping actions, edge cases, and
• Inspect and reference APIs, system actions, and integration flows directly within documentation.
• Continuously update SOPs as product functionality and use cases evolve.
• Define and execute QA frameworks to evaluate containment, accuracy, and resolution quality across
• Identify failure modes, escalation drivers, and judgment gaps.

🎯 Requirements

• A college degree or equivalent qualification.
• Three to five years of relevant experience in operations, QA, product operations, support tooling
• A curious, proactive, and entrepreneurial mindset with strong problem-solving skills grounded in
• Demonstrated ability to reason through complex systems and translate human judgment into structured
• Comfort working with APIs, system actions, and technical documentation (without being an engineer).
• Strong analytical skills and experience working with performance metrics and dashboards.

🎁 Benefits

• Equity
• Benefits (full medical, dental, vision, etc.)
• Hybrid work arrangement (2 days in office per week)