AI Outcomes Manager

📋 Description

• Own accounts end-to-end: resolving issues, driving adoption, managing escalations, and making sure
• Own the customer relationship from implementation through adoption, renewal health, and expansion.
• Align on scope, success criteria, and value before kickoff; validate what was sold and close gaps.
• Own go/no-go readiness for launches.
• Respond within SLA; validate and correct AI's ticket classification and severity; route to
• Track usage trends, flag drops early, and run enablement sessions to close adoption gaps.

🎯 Requirements

• Minimum B.Tech (or equivalent bachelor's degree in engineering/technology) or postgraduate
• 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or
• Hands-on with at least one: ticketing systems, CRM, workflow automation, analytics platforms, or
• Bachelor's degree in engineering or technology preferred.
• Experience in fintech, enterprise SaaS, or high-volume support environments is preferred.
• Experience across both support and success motions is highly valued.