AI Product Quality Specialist

📋 Description

• Bug triage and resolution: Work through product issues reported by users with speed and precision.
• User feedback interpretation: Read between the lines of what users report to identify the real
• Product quality monitoring: Maintain a running pulse on the user experience across our products
• AI-assisted workflows: Use Claude Code and other AI tools to move faster and resolve more, without
• Cross-functional communication: Keep relevant teammates informed with crisp, specific updates
• Documentation: Leave things better than you found them by documenting fixes, edge cases, and

🎯 Requirements

• Hands-on experience working on software products in a QA, product, or technical support role. You
• You have built or experimented with Claude Code and understand how to apply AI tooling to
• You have a track record of resolving product issues quickly and independently, without needing
• You can read user feedback and extract signal from noise. You understand enough about UX to know
• You communicate clearly in writing and know how to escalate an issue in a way that gives product
• You're comfortable working without a detailed process in place. You can create your own system for

🎁 Benefits

• This is a contract role with an hourly rate commensurate with experience. We're targeting $20-30/hr.
• Work is fully remote; US or Canada-based candidates only.
• Hours are flexible but output is not. You'll be expected to move quickly and stay responsive during
• We're looking to bring great candidates on immediately.
• Human Agency is an Equal Opportunity Employer. We value diverse perspectives and are committed to