AI Solutions Manager, East

📋 Description

• Build relationships with AI/ML users to drive adoption.
• Conduct discovery to align goals and propose solutions.
• Collaborate with CS Engineering to address needs.
• Lead workshops and training during onboarding.
• Run QBRs to demonstrate value and opportunities.
• Monitor product usage to assess account health.

🎯 Requirements

• 3+ years as a Customer Success Manager in SaaS.
• Self-starter with the ability to thrive in limited processes.
• Strong organizational skills to manage multiple relationships.
• Excellent communication and cross-team collaboration.
• Proven ability to demo products and tailor solutions.
• Bonus: Familiarity with AI/ML workflows or GenAI.

🎁 Benefits

• Medical, dental, and vision coverage.
• 401(k) plan and generous PTO.
• Equity package and performance bonuses.
• Parental leave and mental wellness support.
• WFH stipend for co-working spaces.
• Remote-first with optional NYC/SF offices.