AI Strategist

📋 Description

• Identify automation and augmentation opportunities across the customer's contact center and wider
• Prioritize initiatives by expected ROI and build a business case for each one.
• Build and maintain the customer's enterprise AI roadmap, and keep it current as priorities and
• Align stakeholders across CX, Operations, Product, Sales, and IT on priorities, sequencing, and
• Use conversation data to surface customer friction and emerging trends before they show up in other
• Identify operational inefficiencies and the changes that would reduce them.

🎯 Requirements

• 5+ years in technology consulting, strategy, product, analytics, implementation, or customer
• Strategic and commercial skills: track record of building roadmaps, prioritizing by ROI, and
• Analytical approach: strong data skills, comfortable analyzing conversation or operational data
• Technical understanding: working knowledge of how LLM-based AI agents function, including prompts
• Stakeholder leadership: experience leading cross-functional work and influencing senior customer
• Communication: excellent written, verbal, and presentation skills.

🎁 Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave for all new parents
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend