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AI Support Engineer, Biosciences - San Francisco

Customer Support

Added

14 days ago

Location

🇺🇸 San Francisco

Type

Full time

Salary

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Related skills

scripting chatgpt apis playbooks openai api

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Work with Rosalind and life sciences customers on complex cases end-to-end.
Diagnose onboarding, access, API, and environment setup issues.
Support workflows across ChatGPT, Codex, and the OpenAI API.
Build bioscience-aware intake flows, playbooks, and knowledge content.
Coordinate escalations across Product, Engineering, Security, Legal.
Define operating model and SLAs for bioscience support.

🎯 Requirements

8+ years in technical support, support engineering, or related roles.
Familiarity with life sciences disciplines or workflows.
Able to triage scientific tools and workflows; escalate when needed.
Experience supporting enterprise customers with access, APIs, security.
Strong troubleshooting and root-cause analysis skills.
Preferred: software/AI in regulated environments; degree in life sciences.

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