AI Support Engineer, Government - Washington, D.C.

📋 Description

• Support public sector customers, including U.S. Government agencies and teams operating under
• Become a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex
• Serve as a critical escalation point and line of defense for complex technical issues, partnering
• Take learnings from resolving customer issues and create the approach to scaling these solutions
• Drive operational excellence by identifying opportunities for automation and AI-powered workflows
• Provide occasional holiday and weekend support on call coverage, as needed, to support business and

🎯 Requirements

• 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical
• Comfortable using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer
• Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies
• Polished enterprise communication and calm with high-stakes customers during live incident calls.
• Proven experience building strong relationships with customers and cross-functional partners to
• Exceptional critical thinker and problem solver with the ability to clearly communicate complex

🎁 Benefits

• $162K – $234K salary
• Offers Equity
• Hybrid work model (3 days in office per week)
• Relocation assistance