AI Support Engineer Lead

📋 Description

• Build the AI-driven support stack: agents, automation, knowledge, tooling.
• Set the automation direction for the support stack and standards.
• Design, ship, and maintain AI agents to reduce manual work.
• Identify recurring issues and engineer them out via automation.
• Build tooling and integrations to scale without headcount.
• Own the Support as a Product backlog and guide the team.

🎯 Requirements

• Aptitude: shaped a support function; strong coding and logs skills.
• Aptitude: prioritization, people development, bidirectional comms.
• Attitude: builder mindset; resilience; leads by example.
• Attitude: thrives in ambiguity; low ego; team player.
• Agency: ownership; systems-first thinking; repeatability.
• Agency: deep investigation and actionable feedback.

🎁 Benefits

• Competitive compensation based on level and experience
• 100,000€ - 160,000€
• Significant equity package at Sequoia-backed startup
• Health benefits for you and your dependents
• New MacBook Pro or Linux workstation with monitor
• Travel between Paris and San Francisco offices