AI Support Engineer - Singapore (Korean Speaking)

📋 Description

• Working directly with customers to troubleshoot and resolve their most complex technical issues
• Becoming a trusted expert on OpenAI’s products and platform, serving as a go-to resource for
• Serving as a critical escalation point and line of defense for complex technical issues, partnering
• Taking learnings from resolving customer issues and creating our approach to scaling these
• Driving operational excellence by identifying opportunities for automation and AI-powered
• Providing occasional holiday and weekend support on call coverage, as needed, to support business

🎯 Requirements

• Speak fluent business-level Korean.
• Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar
• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or
• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new
• Polished enterprise communication and are calm with high-stakes customers during live incident
• Proven experience building strong relationships with customers and cross-functional partners to

🎁 Benefits

• Hybrid work model of 3 days in the office per week.
• Relocation assistance to new employees.