AI Support Operations Specialist

📋 Description

• Optimize AI support agent performance and resolution rates
• Maintain accurate knowledge base with policy experts
• Analyze performance data and identify root causes
• Test and measure AI enhancements impact
• Configure AI guidance and workflows in Intercom Fin
• Improve human handoff processes and expand AI capabilities

🎯 Requirements

• Hands-on Intercom Fin configuration experience
• Excellent communication and writing skills
• Analytical and problem-solving abilities
• Technical confidence with integrations and workflows
• AI knowledge, curiosity, and project management
• Customer-centric approach and adaptability

🎁 Benefits

• Fully remote work
• Global health and travel coverage
• Generous paid time off (4+ weeks vacation)
• Equipment provided (new laptop)
• Potential equity compensation
• Home office allowance