AI Technical Support Specialist

📋 Description

• Work at the intersection of customer experience and AI.
• Maintain AI-driven support quality for complex cases.
• Solve complex customer issues and root causes.
• Build deep product knowledge across websites, domains, emails.
• Collaborate with AI to automate processes.

🎯 Requirements

• Fluent English, written and spoken
• Deep troubleshooting in hosting, infrastructure, or networking
• Understanding of web hosting fundamentals (domains, DNS, email)
• Experience using AI to build or automate processes
• Ability to explain technical concepts to non-technical customers
• Comfortable with uncertainty and evolving role responsibilities

🎁 Benefits

• An hourly salary starting from 9.50 EUR gross
• 360 Growth: extensive trainings and learning opportunities
• Freedom & responsibility: work from Kaunas, Vilnius, or home
• Wellness: insurance from Day 1, gym memberships, recharge leave
• Team events and perks: Summerfest, Winterfest, milestone gifts