AI Technical Support Specialist | Based in Lithuania

📋 Description

• Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet
• Build deep product knowledge across websites, domains, emails, billing, and builder tools.
• Contribute to team growth through peer-to-peer learning sessions, feedback loops, and knowledge
• Manage AI chatbot by reviewing prompts, identifying patterns at scale, and driving innovation.
• Step in for complex cases requiring deep troubleshooting.
• Maintain high-quality customer experience while AI handles over 85% of conversations.

🎯 Requirements

• Fluent English and Lithuanian, written and spoken.
• Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas.
• Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
• Already using AI to build or automate processes in work.
• Ability to make technical complexity clear for non-technical customers.
• Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves.

🎁 Benefits

• Limitless learning opportunities: 5-week trainings, access to Reforge and Scribd.
• Feedback culture, physical and digital libraries.
• Freedom & responsibility: work from modern offices in Kaunas and Vilnius or home, flexible
• Wellness: health insurance from Day 1, gym memberships, recharge leave, regular health checks.
• Company events: Summerfest, Winterfest, Town Hall, team-buildings, workations.
• Access to Žalgiris Arena VIP Lounge and milestone gifts (weddings, parenthood, graduations).