Air Operations Associate

📋 Description

• Coordinate and implement airfreight operations aligned with company strategy, global policies, and customer requirements.
• Act as the first escalation point for all shipments exceptions.
• Coach and mentor team members to ensure SOP compliance, productivity, and continuous improvement.
• Maintain high data accuracy and milestone updates in Flexport systems to meet KPIs and SLAs.
• Support new projects such as carrier integrations, client onboarding, and system/process upgrades.
• Monitor and review vendor performance, providing feedback and solutions to improve service quality.

🎯 Requirements

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• 3-7 years of experience in freight forwarding, or logistics operations.
• Strong understanding of air freight processes and import/export handling.
• Comfortable communicating in English (written and spoken).
• Experience coaching or mentoring junior teammates.
• Detail-oriented, proactive, and able to handle multiple shipments under pressure.

🎁 Benefits

• Hands-on experience in air freight operations with Flexport’s global network.
• Clear career path to Team Leader role.
• Exposure to global systems, tools, and best practices in logistics.