Analista de Customer Onboarding Júnior

📋 Description

• Gather and document requirements directly with clients to understand their needs, expectations, and
• Align with clients to clarify implementation stages, responsibilities, timelines, and expected
• Map and analyze customer needs while developing a clear understanding of the business processes
• Learn and apply established implementation standards and solution patterns, ensuring that business
• Provide technical and operational support to clients throughout implementation and communicate
• Execute system configurations and parameterizations according to established implementation

🎯 Requirements

• Strong sense of urgency and prioritization, with the ability to manage multiple requests
• Analytical profile with the ability to assess information, identify relevant details, and
• Previous experience in customer service or customer-facing activities, with a strong commitment to
• Knowledge of negotiating deadlines and managing internal requests while balancing customer
• Adaptability and flexibility to respond effectively to changing circumstances, requirements, and
• Ability to work autonomously, taking ownership of routine activities and customer demands with

🎁 Benefits

• Remote or hybrid working opportunities for professionals residing in Brazil.
• Flexible working hours.
• Health insurance, dental insurance, and life insurance, with coverage extendable to eligible
• Medication assistance, including coverage for children according to applicable policies.
• Transportation allowance or parking assistance for employees living in cities where offices are
• Flexible meal and food allowance.