Analista de Implementação Júnior - Customer Success

📋 Description

• Onboard customers through diagnosing business context and defining initial objectives.
• Develop implementation strategies to achieve early success milestones.
• Guide platform setup and adoption, tailoring meetings and training.
• Provide practical guidance to increase customer autonomy during implementation.
• Monitor usage and indicators to identify opportunities, risks, and needs for support.
• Manage multiple implementation projects, coordinating schedules and commitments.

🎯 Requirements

• Previous experience in Customer Success within B2B SaaS or tech, with hands-on
• Practical knowledge of CS metrics, esp. onboarding/implementation indicators.
• Strong time-management and organizational skills for multiple projects.
• Excellent communication, ability to adapt explanations for different audiences, and
• Genuine interest in helping customers with empathy, active listening, resilience, and
• Ability to work independently and collaborate with cross-functional teams.

🎁 Benefits

• 🏠 100% remote work model in Brazil.
• 🌱 Opportunity to develop a career in Customer Success and Implementation.
• 📚 Access to training and resources on CS practices.
• 🤖 Exposure to information-management tools and AI-supported workflows.
• 🚀 Work with B2B SaaS customers across sizes and industries.
• 🧘 Support for holistic well-being and professional growth.