Analista de Negócios Sênior

📋 Description

• Analyze and document existing IT Service Management (ITSM) processes across different regions
• Conduct stakeholder interviews, meetings, and workshops to gather business requirements, identify
• Develop detailed process maps at Level 2 (L2) and Level 3 (L3), business requirements
• Collaborate with subject matter experts (SMEs), workstream leaders, and program leadership to
• Identify opportunities to standardize and harmonize ITSM processes across regions while accounting
• Facilitate alignment and communication among stakeholders in a global, matrixed organizational

🎯 Requirements

• Demonstrated experience as a Business Analyst in large-scale transformation programs within
• Strong analytical and critical-thinking skills, with the ability to investigate complex business
• Proven experience conducting stakeholder interviews, facilitating workshops, gathering
• Ability to translate business requirements into structured documentation, functional
• Experience working in dynamic, complex environments involving multiple stakeholders
• Comfort working with evolving priorities, frequent changes, and ambiguous or incompletely defined

🎁 Benefits

• Remote work: Fully remote working arrangements, offering flexibility in how and where you work
• Employment stability: Full-time employment under the Brazilian CLT labor framework.
• Healthcare: Health insurance to support employees' medical needs.
• Dental coverage: Dental insurance as part of the employee benefits package.
• Meal allowance: Meal vouchers to help cover everyday food expenses.
• Mobility allowance: Mobility benefits to support eligible transportation or commuting needs.