Analista de Operações Cloud Júnior

📋 Description

• Monitor and support customer cloud environments across AWS, Microsoft Azure, Oracle Cloud
• Take immediate ownership of incoming support tickets and monitoring alerts, perform initial
• Manage incidents throughout their lifecycle, from initial contact to resolution or qualified
• Keep customers informed of ticket progress through clear updates, documented actions, and
• Follow knowledge base articles, operational playbooks, internal documentation, and cloud provider
• Identify recurring incidents and request updates to procedures, documentation, and training

🎯 Requirements

• Currently pursuing or holding a completed higher education degree in a relevant field.
• Basic knowledge of the ITIL framework, particularly incident management, customer communication
• Previous experience in customer service, technical support, or a similar service-oriented
• Basic Spanish proficiency in reading, writing, and conversation.
• Basic English proficiency in reading, writing, and conversation is desirable.
• Foundational knowledge of Linux and Windows operating systems.

🎁 Benefits

• Comprehensive health insurance, including coverage for eligible dependents.
• Meal and food allowances through Flash Benefits.
• Telemedicine services.
• Dental insurance.
• Gym and wellness membership through TotalPass.
• Pharmacy benefits.