Analista de Redes

📋 Description

• Provide high-quality corporate support to internal and external customers through phone, email, and
• Assist customers with technical questions, operational requests, and day-to-day support needs.
• Support the coordination team with operational activities and more complex customer or technical
• Act as a knowledge multiplier by sharing expertise and supporting the training and development of
• Help develop and improve team routines, processes, and support practices.
• Conduct customer service quality monitoring across chat and telephone interactions.

🎯 Requirements

• Previous professional experience in user support or a similar customer-facing IT environment.
• Solid knowledge of IT hardware and software.
• Strong verbal and written communication skills, including formal communication through email and
• Ability to communicate clearly and professionally with both technical and non-technical audiences.
• Strong customer-service orientation and commitment to delivering a high-quality support experience.
• Analytical mindset with the ability to monitor operational information and identify opportunities

🎁 Benefits

• Remote work model.
• CLT employment contract.
• Medical assistance and MediQuo digital healthcare support.
• Dental assistance.
• Health and wellness support through a pharmacy partnership.
• Food and/or meal allowance (Vale Alimentação / Vale Refeição).