Analista de Suporte

📋 Description

• Manage and resolve customer support requests, ensuring fast, accurate, and empathetic responses.
• Take ownership of the support process, helping structure workflows, documentation, and operational
• Analyze recurring issues and identify opportunities for process improvements.
• Communicate clearly with customers and internal teams to ensure effective problem resolution.
• Organize and prioritize support demands according to urgency and business impact.
• Maintain accurate records and documentation related to customer interactions and solutions.

🎯 Requirements

• Minimum of 2 years of experience in customer service or customer support roles.
• Experience supporting SaaS B2B products and working with Help Desk environments.
• Degree in Administration or related fields (completed or in progress).
• Familiarity with data analysis and using information to support decision-making.
• Strong written and verbal communication skills.
• Ability to work autonomously, organize priorities, and manage multiple requests.

🎁 Benefits

• 100% remote work model.
• PJ (contractor) employment model.
• TotalPass with discounts for fitness activities.
• Access to health and wellness platforms supporting physical and mental well-being.
• Birthday day off.
• 15 consecutive paid days off for rest and recharge.