Analista de Suporte e Atendimento Pleno

📋 Description

• Deliver technical support to customers through chat, WhatsApp, and virtual meetings, ensuring a
• Assist users with platform modules, including OZmap, OZmob, OZloc, OZconverter, and related
• Utilize internal documentation and knowledge bases to provide accurate guidance and resolve
• Conduct Google Meet sessions to troubleshoot complex issues and provide personalized technical
• Investigate, diagnose, and resolve technical issues before escalating cases to specialized teams
• Coordinate with internal stakeholders to ensure efficient issue resolution and seamless customer

🎯 Requirements

• Previous experience providing technical support for B2B SaaS products.
• Hands-on experience working with the OZmap platform.
• Practical knowledge of telecommunications, particularly fiber optic network infrastructure.
• Strong troubleshooting and problem-solving skills with the ability to investigate technical issues
• Experience using customer support and ticket management platforms such as Zendesk, Freshdesk, Jira
• Experience documenting processes, support procedures, and customer interactions.

🎁 Benefits

• VA/VR allowance of R$700 through the Flash benefits card.
• Equipment allowance to support a comfortable remote work setup.
• Bradesco medical and dental insurance.
• Educational assistance and continuous learning support.
• Birthday gift.
• Recognition program for length of service.