Analista de Suporte ERP

📋 Description

• Provide responsive and empathetic support to customers, resolving questions and issues related to
• Maintain clear and proactive communication with customers, keeping them informed about the progress
• Understand customer needs and guide users toward the most appropriate system configurations and
• Triage and categorize incoming support tickets according to their type, priority, or current status.
• Investigate reported issues, identify relevant problems or improvement opportunities, and
• Support continuous improvement initiatives by identifying recurring issues, new solutions, and

🎯 Requirements

• Currently pursuing a degree in Information Systems, Computer Science, Systems Analysis, or a
• Availability to work 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• Strong initiative, willingness to learn, commitment, and a proactive approach to problem-solving.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly
• Ability to work with multiple requests while maintaining organization, attention to detail, and
• Experience in customer support within software companies is desirable but not mandatory.

🎁 Benefits

• Initial salary range of R$ 2,730 to R$ 5,460, depending on previous experience.
• Structured career path from Junior to Master, with progression based on quarterly performance
• Salary increases and progressively greater responsibilities as career levels advance.
• Flexible Caju benefits card, with flexibility to use the allowance for groceries or restaurants.
• Health insurance with no copayment.
• Dental insurance.