Analista de Suporte N2

📋 Description

• Analyze and triage cases escalated by the Level 1 (N1) support team through Monday, determining
• Investigate root causes by querying MySQL databases, examining relevant data, and identifying
• Document bugs thoroughly, including reproduction steps, supporting evidence, and relevant data
• Guide N1 support analysts on the appropriate handling and resolution of cases based on
• Provide technical assistance to N1 support and other internal teams, answering questions and
• Prioritize incoming requests according to severity, platform impact, and business needs to ensure

🎯 Requirements

• Experience in technical support, customer support, or a similar technology-focused role, with the
• Knowledge of MySQL databases and the ability to write queries to investigate data, troubleshoot
• Ongoing or completed education in Information Technology or a related field, or equivalent
• Strong analytical thinking, logical reasoning, and problem-solving skills, with a natural curiosity
• Ability to learn and understand complex business rules, system workflows, and platform
• Excellent organizational skills, attention to detail, and discipline in following established

🎁 Benefits

• Fully remote work: Work from home with a quiet, private workspace and a reliable internet
• Competitive salary: Monthly gross salary ranging from R$ 4,103.93 to R$ 4,411.72, under a Brazilian
• Health insurance: Employer-paid Bradesco Saúde or SulAmérica coverage for the employee. Dependent
• Dental insurance: Optional Bradesco Saúde dental coverage, paid for by the employee.
• Life insurance: Coverage provided as part of the benefits package.
• Meal allowance: R$ 52.00 per day through the Flash benefits card.