Analista de Suporte N2 - Sênior

📋 Description

• Incident Management and Troubleshooting: Receive and investigate support tickets escalated by the
• Technical Analysis: Analyze system logs, database records, application behavior, and integrations
• Escalation and Resolution: Resolve incidents within the N2 team's scope and escalate more complex
• End-to-End Ticket Management: Monitor incidents through resolution, ensuring timely follow-ups and
• Documentation and Knowledge Sharing: Document troubleshooting procedures, record solutions, and
• Continuous Improvement: Identify recurring incidents, investigate underlying patterns, and

🎯 Requirements

• Professional Experience: Previous experience in N2 technical support or a similar role involving
• SQL and Data Analysis: Practical knowledge of SQL for querying databases, analyzing records, and
• Logs, APIs, and Integrations: Ability to interpret application logs, understand API behavior, and
• Ticket Management Tools: Experience using incident and service management platforms such as Jira
• Communication Skills: Strong written and verbal communication skills, with the ability to explain
• Organization and Prioritization: Ability to manage multiple support tickets, prioritize incidents

🎁 Benefits

• Remote Work: Fully remote position based in Brazil.
• Professional Development: Opportunities to expand technical knowledge and grow professionally
• Knowledge Sharing: Access to a collaborative culture that values learning, technical communities
• Career Growth: Exposure to challenging technical environments and opportunities to contribute to
• Inclusive Work Environment: A workplace that values diversity, respect, ethics, collaboration, and