Analista de Suporte Técnico

📋 Description

• Manage support requests throughout their lifecycle, from ticket registration and classification to
• Investigate, analyze, and resolve incidents and user questions by reviewing workflows, tracing
• Distinguish between business-rule issues, user questions, and basic integration failures to ensure
• Escalate complex incidents to higher support levels while keeping customers informed about progress
• Validate system behavior and deliveries across production (PRD) and homologation/testing (HML)
• Use SQL to investigate issues and analyze relevant data, applying technical tools and structured

🎯 Requirements

• Currently pursuing a degree in Information Technology or a related field, preferably from the
• Intermediate knowledge of SQL, Postman, JSON, and basic BPMN.
• Intermediate Excel proficiency, including lookup functions, basic formulas, and spreadsheet
• Ability to learn and work with customer support platforms such as Zendesk.
• Excellent written and verbal communication skills, with an emphasis on clarity, empathy, and
• Strong learning agility and commitment to continuous professional development.

🎁 Benefits

• Health insurance.
• Life insurance.
• Discounts and special offers for pharmacies, nutritionists, and psychologists.
• Clude wellness app and TotalPass access to a network of gyms.
• Workplace exercise and movement sessions.
• Meal allowance.