Analista III Suporte Técnico e Sustentação (Engenharia Plataforma)

📋 Description

• Investigate and diagnose complex, high-severity N3/N4 incidents.
• Analyze application logs, transaction traces, APM data, and distributed tracing to identify
• Query SQL and NoSQL databases to investigate incidents, correlate data, and support troubleshooting.
• Lead the lifecycle of critical incidents, coordinating war rooms and cross-functional response
• Ensure rigorous SLAs are met during incident resolution.
• Conduct detailed post-mortems and root-cause analyses (RCAs), identifying corrective actions to

🎯 Requirements

• Solid practical experience with observability and telemetry tools such as New Relic, including APM
• Experience with Grafana for dashboards, metrics analysis, and data correlation, or equivalent
• Strong knowledge of complex SQL and NoSQL queries for troubleshooting, incident analysis, data
• Ability to transform transactional and business metrics—such as success rates, payment API response
• Practical experience with ITIL practices, particularly Incident Management, Problem Management
• Knowledge of observability concepts including SLAs, SLIs, SLOs, thresholds, and application health

🎁 Benefits

• Full-time employment with a 100% remote work model.
• Flexible medical and dental plans.
• Medication assistance and health allowance for family members.
• Free psychotherapy sessions and 24/7 telemedicine.
• Ongoing prevention, mental health, and vaccination programs.
• Meal voucher or local restaurant benefit.