Analista Suporte Jr N1

📋 Description

• Receive and register user requests through the designated IT service management or ticketing system.
• Categorize and prioritize tickets according to established procedures and service requirements.
• Provide support by phone and/or remote access, aiming to resolve eligible requests during the first
• Assist users with questions related to IT infrastructure, software, access, and available
• Perform initial troubleshooting for incidents involving unauthorized access, viruses, software
• Identify and resolve tickets eligible for First Call Resolution (FCR).

🎯 Requirements

• Completed higher education degree.
• Previous experience or practical knowledge in IT service desk, technical support, or user
• Familiarity with ITSM and ticket-management tools.
• Basic knowledge of computer hardware, software, and IT infrastructure.
• Knowledge of operating systems and software installation and reinstallation procedures.
• Basic troubleshooting skills and the ability to investigate technical issues systematically.

🎁 Benefits

• 100% remote work model.
• Meal or food allowance.
• Discounts on courses, universities, and language institutions.
• Access to an online learning platform with free, updated courses and certificates.
• Mentoring opportunities.
• Medical assistance.