AlphaSense

1,001-5,000 employees
106 jobs posted

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Analyst, Customer & Product Support

Customer Support

Added

1 day ago

Location

🇮🇳 Pune

Type

Full time

Salary

Salary not provided

Related skills

product management ai cross-functional collaboration customer communication knowledge base

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📋 Description

Deliver a world-class customer experience.
First line of defense and advocate for customers globally.
Guide customers through features to maximize usage.
Deliver on predefined team targets with high quality.
Provide impeccable customer support.
Investigate, diagnose, and troubleshoot queries via email and chat.

🎯 Requirements

1-2 years in a client-facing support role.
Customer-first mindset and problem solving.
Entrepreneurial spirit and teamwork.
Strong communication and ability to explain complex issues.
Analytical and detail oriented with good time management.
Curious, proactive with quick learning ability.

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