Analyst, Deal Optimization Team (Position located in Bengaluru, India)

📋 Description

• The Deal Optimization Team (aka Deal Desk) team is a new organization at KnowBe4 and this role will
• Help design, build and support the end-to-end deal desk processes and policies, including liaising
• Provide guidance and support to the Sales and Customer Success teams as they build business cases
• Identify and report on the need for policy and process changes, recommend, design, implement and
• Collaborate with IT to define, design, document needs for enhancing systems and reporting and
• Measure and report on key performance indicators to track the progress, effectiveness and

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, or a related field required
• 2 years minimum Deal Desk experience in a SaaS company
• Proficiency with Salesforce, CPQ and Excel
• Desire to truly hear, understand and empathize with Sales needs to provide exceptional customer
• Exceptional analytical abilities and relentless attention to detail
• Energetic self-starter with a 'Sales/Customer Success Friendly' mentality who thrives in building

🎁 Benefits

• We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption