Abacus

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Analyst, Enterprise Service Desk

Added

2 minutes ago

Location

🇬🇧 Kent

Type

Full time

Salary

Salary not provided

Related skills

tcp/ip dns active directory microsoft 365 azure active directory

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📋 Description

Provide remote technical support to clients, primarily via phone and email; occasional onsite
Respond to service requests and incidents; escalate to appropriate SME teams as needed.
Record all work activities in ConnectWise ticketing system; manage multiple client issues.
Communicate effectively with clients and peers; ensure timely responses.
Occasional travel may be required.

🎯 Requirements

Experience with Microsoft 365, AD/Entra, and basic networking concepts (DNS, DHCP, TCP/IP).
Proficiency with Windows 10/11 and Windows Server 2012+; VMware vSphere administration.
Familiarity with multi-factor authentication (Duo) and Azure/Intune.
Strong customer service mindset; organized, proactive, and team-oriented.
Ability to learn new technologies quickly; experience in IT support roles.

🎁 Benefits

Competitive compensation; generous annual leave and benefits package.
Health, travel insurance, pension, and private medical options.
Company events and well-being support.

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