Analyst, Enterprise Service Desk

📋 Description

• Provide initial client & system support with white-glove service.
• Triage, troubleshoot, and escalate tickets as needed.
• Own tickets and maintain documentation and updates.
• Communicate status and next steps to clients and stakeholders.
• Collaborate with teams to improve service delivery.
• Meet KPIs, SLAs, and team expectations.

🎯 Requirements

• MS 365: Teams, SharePoint, OneDrive, Outlook
• Active Directory or Entra ID administration
• Familiarity with MFA tools (e.g., Duo, Microsoft Authenticator)
• VPN, endpoint management, and common apps
• DNS, DHCP, TCP/IP, remote access concepts
• Experience with Citrix, VMware, or backups is a plus

🎁 Benefits

• Diverse technologies exposure
• Career advancement opportunities
• Team of experienced technicians
• Competitive compensation
• Robust benefits: medical, dental, vision, disability, life, 401k, PTO
• Online courses for technical education