Serve as the first point of contact for IT-related support requests via phone, email, and ticketing
Troubleshoot and resolve basic desktop, software, network, and hardware issues.
Assist with installation, configuration, and usability of devices and peripherals.
Follow escalation procedures and document resolutions and interactions in the ticketing system.
Participate in on-call rotation for after-hours support as needed.

🎯 Requirements

Associate's Degree in Technology or related field required.
2-5 years of experience with Microsoft environments.
0-2 years of MSP-specific experience preferred.
Preferred certifications: Network+ and Security+.

🎁 Benefits

Remote/onsite options not specified; multiple U.S. office locations listed indicate hybrid/onsite

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