Serve as the first point of contact for IT-related support requests via phone and email/ticketing
Maintain phone queue presence to ensure consistent client support
Troubleshoot and resolve basic desktop, software, network, and hardware issues
Assist with installation, configuration, and usability of desktop devices and peripherals
Follow troubleshooting and escalation procedures for timely resolution or handoff
Document all support requests and actions in the ticketing system

🎯 Requirements

Associate’s Degree in Technology or related field
2-5 years of experience with Microsoft environments
0-2 years MSP experience preferred
Network+ and Security+ certifications preferred

🎁 Benefits

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